1. Information We Collect
We collect information you provide directly:
- Account information: Email address and name from your Google account when you sign in
- Payment information: Billing details processed securely through our payment provider
- Usage data: API calls, data exports, and feature usage to improve our service
2. How We Use Your Information
We use your information to:
- Provide and maintain your subscription
- Process payments and send billing communications
- Send service updates and security alerts
- Improve our product and develop new features
- Respond to support requests
We do not sell your personal information to third parties.
3. Data We Collect and Provide
CrawlStack collects publicly available web data from third-party websites. This data is processed and structured for our subscribers. We do not knowingly collect personal information of individuals from scraped sources. If you believe we have inadvertently collected your personal data, contact us for removal.
5. Data Security
We implement industry-standard security measures including encryption in transit and at rest, secure authentication, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your account information for as long as your account is active. After account deletion, we may retain certain data for legal compliance, dispute resolution, or legitimate business purposes for up to 12 months.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Export your data in a portable format
- Opt out of marketing communications
9. Changes to This Policy
We may update this policy periodically. We will notify you of material changes via email or through our service.
10. Contact
For privacy-related questions or to exercise your rights, contact us at [email protected].